Support Contact. Each party that purchases Scolab licenses to distribute them to Users (hereinafter the “Customer”) must identify three (3) contact people within its own team, a technical contact, a pedagogical contact, and a commercial contact. A single contact person may occupy one, two, or all three of the roles above. The Customer must have or must obtain the expertise and training necessary to diagnose and resolve problems with the collaboration of Scolab’s personnel or any organization mandated by Scolab to provide customer service.
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