Support Contact. CUSTOMER shall designate one employee and one alternate as its Support Contacts to be generally available during the Support Times to confer with HEARTLAND regarding Errors and other support-related issues. CUSTOMER shall notify HEARTLAND immediately of any changes in the persons designated as Support Contacts. HEARTLAND will provide technical support only to CUSTOMER ‘s Support Contacts. If CUSTOMER requires HEARTLAND to provide technical support to CUSTOMER’s employees, representatives or consultants other than CUSTOMER’s Support Contacts, HEARTLAND may charge additional fees for such support at its sole discretion.
Appears in 2 contracts
Sources: Subscription Support Agreement, Subscription Support Agreement