Support Environment. IT provides technical support for all IT approved computers, telephone equipment, software, printers, and other peripherals owned by the University. In addition, the Research Support Specialist provides support for equipment used by researchers if the equipment was brought to the University as part of the researcher’s move to the University or is the personal property of the researcher but is used for research- related purposes. Such support will be delivered on a best effort only and can only be provided to the extent that warranties on software or hardware will not be invalidated. IT provides technical support for network and internet access. IT provides installation, maintenance, training and troubleshooting for supported software. The Research Support Specialist provides support for all research-related software in use in laboratories at the University. Support will be delivered on a best effort basis. In the event specialized expertise is required to assist with a specific researcher’s need, such as application programing, that need will be communicated to the PI and University Vice President for Research by IT.
Appears in 2 contracts
Sources: Employee Service Level Agreement, Employee Service Level Agreement