Support Fees. NH’s Service is complex in nature and it may not be possible to determine the cause of a problem quickly. The Customer accepts that where it reports a service problem to NH which upon investigation is shown to be outside of NH’s scope of service (and the scope of service shall be as obtained by the Customer from NH in accordance with Schedule 1), NH may charge the Customer a reasonable fee for the time and resources necessary to investigate the report. These fees may be increased by 100% where the Additional Service is provided by NH outside of Normal Working Hours.
Appears in 6 contracts
Sources: Hosting Services Agreement, Hosting Services Agreement, Hosting Services Agreement