Support Hours. Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 9 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday, excluding the following US holidays, as defined by the US Federal Government (▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇)), including: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas day.
Appears in 5 contracts
Sources: Master and System Maintenance Agreement, Master and System Maintenance Agreement, Master and System Maintenance Agreement
Support Hours. Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 9 8:00 a.m. to 5 6:00 p.m., Eastern Standard Time, Monday through Friday, excluding the following US U.S. holidays, as defined by the US Federal Government (▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇)), including: New Year’s Day, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas dayDay.
Appears in 1 contract
Sources: System Maintenance Agreement
Support Hours. Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 9 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday, excluding the following US holidays, as defined by the US Federal Government (▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇)), including: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas day.
Appears in 1 contract
Sources: License Agreement