Support Hours. Flexera support staff will be available for live-answer support between the hours of 6:00 pm Sunday through 6:00 pm Friday Local Time (“Support Hours”). Severity Level 1 and 2 issues must be reported by telephone. Support will be provided in English language only. “Local Time” means Central Standard Time for Customers located in North America, GMT or BST for Customers located in the United Kingdom, and Central European Time for all other Customer locations.
Appears in 3 contracts
Sources: Flexera One Subscription Agreement, Flexera One Subscription Agreement, Flexera One Subscription Agreement
Support Hours. Flexera support staff will be available for live-answer support between the hours of 6:00 pm Sunday through 6:00 pm Friday Local Central Standard Time (“Support Hours”). Severity Level 1 and 2 issues must be reported by telephone. Support will be provided in English language only. “Local Time” means Central Standard Time for Customers located in North America, GMT or BST for Customers located in the United Kingdom, and Central European Time for all other Customer locations.
Appears in 1 contract
Sources: Flexera One Subscription Agreement