Support Hours. We offer support during and after business hours. i) Standard Support is available via email request or phone call: Monday through Friday, 7:00 a. m. to 5:00 p.m. (PST) ii) After-hours Emergency Support is only available via phone call: Weekdays, 5:01 p.m. to 6:59 a. m. (PST); Weekends, 24 hours a day.
Appears in 1 contract
Sources: Managed It Service Agreement
Support Hours. We offer support during and after business hours.
i) Standard Support is available via email request or phone call: Monday through Friday, 7:00
a. m. to 5:00 p.m. Mon-Fri 7:00am – 5:00pm (PST)
ii) After-After hours Emergency Support is only available 24/7 via phone callrequest only: Weekdays, 5:01 p.m. to 6:59
a. m. Mon-Sun 5:01pm – 6:59am (PST); Weekends, 24 hours a day.
Appears in 1 contract
Support Hours. We offer support during and after business hours.
i) Standard Support is available via email request or phone call: Monday through Friday, 7:00
a. m. to 7:00 ▇.▇.▇▇ 5:00 p.m. (PST).
ii) After-hours Emergency Support is only available via phone call: Weekdays, 5:01 p.m. to 6:59
a. m. 6:59 a.m. (PST); Weekends, 24 hours a day.
Appears in 1 contract
Sources: Master Service Agreement
Support Hours. We offer support during and after business hours.
i) Standard Support is available via email request or phone call: :
a) Monday through Friday, 7:00
a. m. 5:00 a.m. to 5:00 6:00 p.m. (PST).
ii) After-hours Emergency Support is only available via phone call: :
a) Weekdays, 5:01 6:00 p.m. to 6:59
a. m. 5:00 a.m. (PST);
b) Weekends, 24 hours a day.12:00 a.m. to 12:00 p.m. (PST)
Appears in 1 contract
Sources: Master Service Agreement