Support Limitations. Support Services do not include: a. Application training, design or configuration assistance; b. Support for applications, hardware and dependent technology not supplied by Upland; c. Support for issues resulting from ▇▇▇▇▇▇▇▇’s negligence or failure to use the Application per Upland’s instructions or recommendations; d. Development support for API/SDK usage; e. Support of custom development not supplied by Upland; or f. Product installation and upgrade assistance.
Appears in 4 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Support Limitations. Support Services do not include:
a. Application training, design or configuration assistance;
b. Support for applications, hardware and dependent technology not supplied by Upland;
c. Support for issues resulting from ▇▇▇▇▇▇▇▇Customer’s negligence or failure to use the Application per Upland’s instructions or recommendations;
d. Development support for API/SDK usage;
e. Support of custom development not supplied by Upland; or f. Product installation and upgrade assistance.
Appears in 1 contract
Sources: Master Services Agreement