Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related Products) may not be available in all countries or areas. In addition, delivery of Support outside of the applicable HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved by the Customer.
Appears in 1 contract
Sources: Customer Agreement for Hp Software Licensing and Software and Hardware Support
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related Productsproducts) may not be available in all countries or areas. In addition, delivery of Support support outside of the applicable HP coverage areas (as an example, outside of the Green Line) may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved by the Customer.
Appears in 1 contract
Sources: Support Services Agreement
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related Productsproducts) may not be available in all countries or areas. In addition, delivery of Support support outside of the applicable HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved Version Support. Unless otherwise agreed by HP in writing, and for those offerings not delivered by HP Software, HP only provides support for the Customer.current version and the immediately preceding
Appears in 1 contract
Sources: Customer Terms
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related Products) may not be available in all countries or areas. In addition, delivery of Support outside of the applicable HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair commitments, and reduced coverage hours. All additional charges must be pre-approved by the Customer.
Appears in 1 contract
Support Limitations. a) Local Availability of Support. Some offerings, features, and coverage (and related Productsproducts) may not be available in all countries or areas. In addition, delivery of Support support outside of the applicable HP coverage areas may be subject to travel charges, longer response times, reduced restoration or repair re- pair commitments, and reduced coverage hours. All additional charges must be pre-approved by the Customer.
Appears in 1 contract
Sources: Customer Terms – Support