Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Serv ice. This includes (but is not limited to) Customer operating sy stems, Customer equipment, or Customer application support.
Appears in 2 contracts
Sources: Managed Backup and Recovery Service Agreement, Power Cloud Service Agreement
Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Serv ice. This includes (but is not limited to) Customer operating sy stems, Customer equipment, or Customer application support. LightEdge reserves the right to ▇▇▇▇ customer at current hourly rates for configuration requests that are not required to prov ide Serv ice outlined herein.
Appears in 1 contract
Sources: Service Agreement