Support Plan Sample Clauses

Support Plan. BetterUp will provide all necessary resources to support troubleshooting and implementation of the BetterUp Platform. When Company or a User reports to BetterUp an Error with the BetterUp Platform, BetterUp will assign the Error a priority level and provide the Company or User an Initial Response and Resolution as set forth in the table below. Priority 1 Business Critical Within 2 hours 72 hours Priority 2 Degraded Services Within 4 hours 72 hours Priority 3 General Issues Within 12 hours - Priority 4 Low Priority Within 24 hours - Priority 1 - Business Critical: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in non-production environments.

Support Plan. Unit members involuntarily transferred to teach in a credential area they have not taught in the past five (5) years, or who are being moved more than two (2) grade levels, shall be entitled to request a support plan in accordance with Section 8.17.2.

Support Plan. The Contractor shall develop a Support Plan which details the organization and activities necessary to provide support for Chipset.

Support Plan. 2.1 The Column Continuous Support Plan ensures that customers receive prompt and effective resolution of problems or questions that prevent them from making effective use of their Software. Customer Support requests submitted pursuant to the Column Continuous Support plan and on the Quote will be subject to Column’s Criteria for Escalation on Appendix A, and the response times below. 2.2 Response Times. Customer Support Offering Hours of Operation Initial Response Goals Available with the Purchase of: Column Continuous Support Continuous Hours for Critical Production Issues 24 hours x 7 days (Includes published holidays) Critical = 1 Hour High = 1 Business Hours Medium = 1 Business Hours Low = 1 Business Hours + Service management products + System Management products***

Support Plan. For FLVS Hosted Courseware Packages, as described in Section 2 of the Supplement, access to FLVS’s Support Plan is included in the price of the Licensed Product. For Client Hosted Courses, as described in Section 3 of the Supplement, FLVS offerstwo kinds of product models with regard to support: those models for which support is included with the annual licensing fee and those models that require a support plan at an additional cost. The Order Documentation will include specific information on the license model and whether support is included with the license fee or is available at an additional cost. The Support Plan may be renewed annually at FLVS’s then- current rates for as long as FLVS continues to offer the plan. Plan prices and terms may vary depending on the Customer/Licensee’s chosen deployment method. Support Plan includes call center support and Updates, as described below. The plan is also subject to the exclusions and Customer/Licensee responsibilities described below. 2.1 Call Center Support. Call center support services are limited to Monday through Friday, during FLVS’s normal business hours, exclusive of FLVS holidays. Call center support services include a variety of methods of contact, including telephone, and online help ticket submission. Call center support services for Licensed Product are limited to program administrative and technical staff. Call center support is not available to Customer/Licensee’s teachers, students, or student parents or guardians except for Global School Courses. Call center support is limited to support for technical issues that Customer/Licensee experiences in use of a Licensed Product. Call center support is not a substitute for training, nor is it intended to provide curriculum or other instructional support (e.g., suggestions for how best to teach a topic in a virtual environment). Customer/Licensee personnel with such questions should contact FLVS regarding potential professional development options.

Support Plan. The City of Red Deer and Local agree that the Letter of Understanding re: The Employee Disability Support Plan which was signed by the parties and implemented on January remains in effect until it is re-negotiated between the parties to the collective agreement. I The City agrees to pay the full cost of any courses of instruction required by the City for any employee to better qualify the employee to do their job. Such payment will be made when the employee has successfully completed the course. It is the responsibility of the Employer to ensure that only competent operators shall be allowed to drive or operate powered mobile equipment. Where new powered mobile equipment is introduced employees required to operate the equipment will be provided with any necessary familiarization training.

Support Plan. 2.1. NSB offers Support Services under Gold or Platinum Plan (each a "Plan"), and Customer may choose to receive Support Services under any such Plan, subject to its payment of the applicable Support Services Fee (defined below). As of the Effective Date, Customer is electing to obtain Support Services under the one of the agreed Plans. 2.2. Customer may change to a different Plan at any time during the Term (defined below) by notifying NSB in writing, subject to its payment of the additional applicable Support Services Fee, if any, for the new Plan. 2.3. Customer acknowledges that the features of a Plan may be varied by NSB from time to time. The then-current Plan features, as displayed at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/support, as of the date of each Renewal Term (defined below) will apply for that Renewal Term.

Support Plan. All balance has to be paid out by the end of the semester term. To support with their tuition, you agree to pay OHC under the following terms: (check one) ☐ - Option 1: Commit to pay off the balance in full amount of on ☐ - Option 2: Commit to make a monthly support of $ for months starting on ☐ - Option 3: Other. (please explain)

Support Plan. Facility shall develop and implement a written Support Plan for Resident within thirty (30) days after admission to Facility. If, however, Resident resides in the secure dementia unit of Laurel, then Facility shall develop and implement a written Support Plan for Resident within seventy-two (72) hours prior to admission or within seventy- two (72) hours after admission to Facility. The Support Plan shall describe the care, service or treatment needs, including cognitive needs, if any, of Resident. Resident may participate in the development and implementation of Resident’s Support Plan, and may include Resident’s Designated Person, if any, in making decisions about the services to be provided to Resident. Resident’s Support Plan shall be revised within thirty (30) days upon: (a) completion of the annual assessment; or (b) changes in Resident’s needs as indicated on the current assessment. The Support Plan, upon initial completion and any subsequent revisions, shall be attached to this Agreement. The service needs addressed in the Support Plan shall be available to Resident every day during Resident’s stay in Facility, unless the Support Plan provides otherwise.