Common use of Support Policy Clause in Contracts

Support Policy. When ▇▇▇▇▇▇▇▇ receives notification of an issue from Customer, Granicus, Inc. customer advocate or technical support engineer will respond with notice that they will be actively working to resolve the issue. Granicus, Inc. will make a good faith effort to give an assessment of the issue and an estimated time for resolution. Notification shall be the documented time that the Customer either calls or e-mails Granicus, Inc. to notify them of an issue or the documented time that Granicus, Inc. notifies Customer there is an issue. Granicus reserves the right to modify its support and maintenance policies, as applicable to its customers and licensees generally, from time to time, in accordance with Appendix A, Section 4B, to DIR Contract No. DIR-TSO-3631.

Support Policy. When ▇▇▇▇▇▇▇▇ Granicus receives notification of an issue from CustomerClient, Granicus, Inc. customer advocate or technical support engineer will respond with notice that they will be actively working to resolve the issue. Granicus, Inc. will make a good faith effort to give an assessment of the issue and an estimated time for resolution. Notification shall be the documented time that the Customer Client either calls or e-mails Granicus, Inc. to notify them of an issue or the documented time that Granicus, Inc. notifies Customer Client there is an issue. Granicus reserves the right to modify its support and maintenance policies, as applicable to its customers and licensees generally, from time to time, in accordance with Appendix A, Section 4B, to DIR Contract No. DIR-TSO-3631upon reasonable notice.

Support Policy. When ▇▇▇▇▇▇▇▇ receives notification of an issue from CustomerClient, Granicus, Inc. customer advocate or technical support engineer will respond with notice that they will be actively working to resolve the issue. Granicus, Inc. will make a good faith effort to give an assessment of the issue and an estimated time for resolution. Notification shall be the documented time that the Customer Client either calls or e-e- mails Granicus, Inc. to notify them of an issue or the documented time that Granicus, Inc. notifies Customer Client there is an issue. Granicus reserves the right to modify its support and maintenance policies, as applicable to its customers and licensees generally, from time to time, in accordance with Appendix A, Section 4B, to DIR Contract No. DIR-TSO-3631upon reasonable notice.