Support Request. For the purposes of this Agreement, a Support Request is generally defined as a request for support regarding an existing feature of the software, to fix a defect in existing application code, or to request support that involves Customer-specific modifications to application code.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Support Request. For the purposes of this Agreementagreement, a Support Request is generally defined as a request for support regarding an existing feature of the software, to fix a defect in existing application code, code or to a request for support that involves Customer-specific no modifications to application code, such as a question.
Appears in 2 contracts
Sources: Contract of Engagement, Software License Agreement (Community Choice Financial Inc.)