Support Requests and Named Support Contacts. Customer may initiate electronic Support requests via email to Kentik at any time. Support requests submitted via email will be addressed by ▇▇▇▇▇▇ during the support hours listed in this SLA document. Customer will promptly identify two internal resources that are knowledgeable about Customer’s operating environment and operation of the SaaS Services (collectively, “Named Support Contacts”). Named Support Contacts will serve as primary contacts between Customer and Kentik.
Appears in 4 contracts
Sources: Saas Services Agreement, Saas Services Agreement, Saas Services Agreement
Support Requests and Named Support Contacts. Customer may initiate electronic Support requests via email to Kentik at any time. Support requests submitted via email will be addressed by ▇▇▇▇▇▇ Kentik during the support hours listed in this SLA document. Customer will promptly identify two internal resources that are knowledgeable about Customer’s operating environment and operation of the SaaS Services (collectively, “Named Support Contacts”). Named Support Contacts will serve as primary contacts between Customer and Kentik.
Appears in 2 contracts
Sources: Saas Services Agreement, Support and Service Level Agreement