Support Services for Software Clause Samples

The 'Support Services for Software' clause defines the obligations and scope of assistance that the provider will offer to the customer regarding the software. Typically, this clause outlines the types of support available, such as technical troubleshooting, updates, bug fixes, and the channels or hours during which support can be accessed. It may also specify response times, escalation procedures, and any limitations or exclusions to the support provided. The core function of this clause is to set clear expectations for both parties about the level and nature of support, thereby reducing misunderstandings and ensuring that users have reliable help when issues arise.
Support Services for Software. (a) Subject to Section 6 of these WMS Terms, Hitachi’s software support comprises the support required for the ordinary use of the software in accordance with its Documentation, as provided through: (i) remote telephone support or support via the online portal (“Hitachi Support Portal”) to: (1) identify and assist in resolving the Defect; (2) advise on installation of Updates; (3) and respond to minor software information queries. (ii) on-site intervention and the provision of Patches and Fixes, Service Packs, respectively at Hitachi's sole discretion; and (iii) the provision of access to Updates as and when Hitachi makes them generally available. Additional fees for Updates and/or Upgrades may apply. Access to Updates will be without additional charge where Hitachi provides the Updates on that basis to its general customer base.
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Support Services for Software. ĂͿ ^ƵďũĞĐƚ ƚŽ ^ĞĐƚŝŽŶ ϲ ŽĨ ƚŚĞƐĞ tD^ dĞƌŵƐ͕ ,ŝƚĂĐŚŝ͛Ɛ ordinary use of the software in accordance with its Documentation, as provided through: (i) ƌĞŵŽƚĞ ƚĞůĞƉŚŽŶĞ ƐƵƉƉŽƌƚ HŽitaƌch i SƐupƵpoƉrtƉPoŽrtƌal͟ƚͿ ǀƚŝŽĂ͗ ƚ;ŚϭĞͿ ŽŝŶĚůĞŝŶƚĞŝ assist in resolving the Defect; (2) advise on installation of Updates; (3) and respond to minor software information queries. (ii) on-site intervention and the provision of Patches and Fixes, Service Packs, respectively at Hitachi's sole discretion; and (iii) the provision of access to Updates as and when Hitachi makes them generally available. Additional fees for Updates and/or Upgrades may apply. Access to Updates will be without additional charge where Hitachi provides the Updates on that basis to its general customer base. ͞WĂƚĐŚĞƐ mĂeaŶn cĚha ng&esŝmdžadĞe Ɛto ͟the software by Hitachi that establish or restore substantial conformity with the Documentation. Patches refers to minor enhancements to the software that typically provide interoperability updates and Fixes refers to error corrections to the software. Errors must be reproducible. ͞^ĞƌǀŝĐmĞe anWanĂaĐccŬumƐul͟ati on of Patches and Fixes into a generally available package applicable to the latest generally available version of the software, v1.r1.r2. released at the same time as a new maintenance level ĂŶĚ ƚĂƌŐĞƚĞĚ Ăƚ ,ŝƚĂĐbaŚse.ŝ͛Ɛ ĞdžŝƐƚŝŶŐ ƐŽĨƚǁĂƌĞ ŝŶƐƚĂůů ͞hƉĚĂmƚeaĞnsƐs͟ub sequent releases and error corrections and/or minor functional enhancements for Software previously licensed by Hitachi. ͞hƉŐƌĂmeĚanĞs rƐel͟eases that contain new additional features which significantly increase the basic functionality of the Product and for which Hitachi elects to charge separately to its customers generally.
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Support Services for Software. Support Services for Software shall begin on the date of electronic availability of the Software, or if licensed as part of a Hardware purchase, when delivered to a common carrier and continue for the Support Services Term. Any subsequent renewals of Software Support Services shall begin and terminate with the length of the subscription term on an accepted purchase order.
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Related to Support Services for Software

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Third Party Software The Software may contain third party software which requires notices and/or additional terms and conditions. Such required Third Party Software notices and/or additional terms and conditions are located at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇-third-party/ (or a successor website thereto) and are made a part of and incorporated by reference into this Agreement.

  • Software Updates ▇▇▇▇▇ agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by ▇▇▇▇▇ governance. This timeline will be communicated by NWRDC to the Districts.