Support Targets. In the event that Netskope fails to achieve any Service level target set forth above for a P1 or P2 Error, Netskope shall, as soon as practicable after the resolution of the Support request, (i) perform a root-cause analysis to identify the cause of such failure; (ii) provide Customer with a report detailing the cause of, and procedure for correcting, such failure; and (iii) provide Customer with the measures that Netskope is taking to prevent similar failures.
Appears in 3 contracts
Sources: Subscription Services Agreement, Services Agreement, Agency Term Contract