Common use of Support to Distributor Clause in Contracts

Support to Distributor. ABC shall, on a best effort basis, at ABC’s standard time and material rates with standard terms, including reimbursement of travel and other out-of-pocket expense: (a) Provide assistance to Distributor in diagnosing and solving problems that Distributor and its Customers may incur in the use and operation of Products, Hardware and Software. (b) Provide assistance to Distributor in the event Distributor or its agents is unable to supply proper and adequate Support to Distributor’s Customers, as required hereunder. (c) Respond to any requests from Distributor for such assistance in a prompt manner with qualified and experienced personnel. ABC may provide such assistance electronically, by telephone, in writing or in person at Distributor’s offices, at ABC’s option, or as otherwise agreed in writing.