Common use of Survey Follow-up Clause in Contracts

Survey Follow-up. If the results of any satisfaction survey conducted pursuant to Section 7.6(a) or (b) indicate that the level of satisfaction with Supplier’s performance is less than the target level specified in Schedule 3 of the applicable Subscription Agreement, Service Description or Statement of Work, Supplier shall promptly: (i) analyze and report on the root cause of such dissatisfaction; (ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to Allianz for its review, comment and approval; and (iv) take action in accordance with the approved plan and as necessary to improve the level of satisfaction. Allianz and Supplier shall establish a schedule for the completion of a Root Cause Analysis and the preparation and approval of an action plan, which shall be reasonable and consistent with the severity and materiality of the problem; provided that, the time for completion of such tasks shall not exceed thirty (30) days from the date such user survey results are finalized and reported. The action plan prepared by Supplier shall specify the specific measures to be taken by Supplier and the dates by which each shall be completed. Following the completion of the measures described in such action plan, Supplier shall conduct follow-up surveys to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved.

Survey Follow-up. If the results of any satisfaction survey conducted pursuant to Section 7.6(a) or (b) indicate that the level of satisfaction with SupplierService Provider’s performance is less than the target level specified in Schedule 3 of the applicable Subscription Agreement3, Service Description or Statement of Work, Supplier Provider shall promptly: (i) analyze and report on conduct a Root Cause Analysis as to the root cause of such dissatisfaction; (ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to Allianz Allegheny for its review, comment and approval; and (iv) take action in accordance with the approved plan and as necessary to improve the level of satisfaction. Allianz Allegheny and Supplier Service Provider shall establish a schedule for the completion of a Root Cause Analysis and the preparation and approval of an the action plan, plan which shall be reasonable and consistent with the severity and materiality of the problem; provided thatthat Service Provider shall, to the time for completion of extent practicable, complete such tasks shall not exceed within thirty (30) days from the date such user survey results are finalized and reported. The Service Provider’s action plan prepared by Supplier developed hereunder shall specify the specific measures to be taken by Supplier Service Provider and the dates by which each such action shall be completed. Following the completion implementation of the measures described in such action plan, Supplier Service Provider shall conduct follow-up surveys with the affected Allegheny users and management to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved.