Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
Appears in 3 contracts
Sources: Maintenance and Support Agreement, Enterprise Active Maintenance and Support Service Agreement, Enterprise Active Maintenance and Support Service Agreement
Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
Appears in 3 contracts
Sources: Enterprise Active Maintenance and Support Service Agreement, Software Subscription License and Cloud Services Agreement, Maintenance and Support Agreement
Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-web- based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. – All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.
Appears in 1 contract
Sources: Maintenance and Support Agreement