SWAP REQUEST. 5.1 You may file up to two Swap Requests in the 24-month period from the Start Date (Limit). 5.2 You may make a Swap Request by using the Samsung Care+ Portal. 5.3 Your Swap Request will only be accepted if: 5.3.1 you are successfully enrolled in the Program; 5.3.2 the IMEI of the Registered Device, subscriber’s name and mobile phone number correspond with the information given to Samsung by you at enrolment or pursuant to any change in accordance with clause 9; 5.3.3 you provide any additional information reasonably requested by Samsung, including in the form of a signed confirmation or acknowledgment; 5.3.4 you are within the Limit as set out in clause 5.1 above; 5.3.5 Samsung has no reasonable belief that you have transferred, retailed, sold, or hired your Registered Device to another person; 5.3.6 the Swap Request is not for a Device Accessory; 5.3.7 the Registered Device has not been the subject of Modification; and 5.3.8 Samsung reasonably believes that you are not using the Program in a manner which is, or is reasonably believed to be, (i) fraudulent, illegal or related to any criminal activity, or (ii) intended to make a commercial gain.
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Sources: Samsung Care+ Terms and Conditions, Samsung Care+ Terms and Conditions