System Administration Services. Information Technology Services will provide defined support for network infrastructure, servers, and workstations as follows: Software contracting support, equipment leasing, purchasing, and upgrade support for approved budget procurements. Network connectivity, hardware installation, system administration, and preventative maintenance for University-owned or leased workstations. Network connectivity, hardware installation, system administration, and preventative system maintenance for on-premise servers. Assist 3rd party vendors with cloud services and hosted applications (these services will remain the primary responsibility of the 3rd party vendor). System level backup processing and disaster recovery. Technology support services as defined below for on-premise, University-owned or leased servers and network infrastructure. “Urgent” technology support services in emergency situations as warranted.
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