Common use of System Administration Services Clause in Contracts

System Administration Services. Information Technology Services will provide defined support for network infrastructure, servers, and workstations as follows: Software contracting support, equipment leasing, purchasing, and upgrade support for approved budget procurements. Network connectivity, hardware installation, system administration, and preventative maintenance for University-owned or leased workstations. Network connectivity, hardware installation, system administration, and preventative system maintenance for on-premise servers and cloud services. System level backup processing and disaster recovery for production systems; Technology support services as defined below for on-premise, University-owned or leased servers and network infrastructure. “Urgent” technology support services in emergency situations as warranted.

System Administration Services. Information Technology Services will provide defined support for network infrastructure, servers, and workstations as follows: Software contracting support, equipment leasing, purchasing, and upgrade support for approved budget procurements. Network connectivity, hardware installation, system administration, and preventative maintenance for University-owned or leased workstations. Network connectivity, hardware installation, system administration, and preventative system maintenance for on-premise servers and cloud services. System level backup processing and disaster recovery for production systems; recovery. Technology support services as defined below for on-premise, University-owned or leased servers and network infrastructure. “Urgent” technology support services in emergency situations as warranted.