System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table:
Appears in 2 contracts
Sources: Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.), Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.)