System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate impact is significant. Affects many and/or critical users. ***** ***** ***** ***** ***** Immediate impact is moderate. Affects few and/or non-critical users. ***** ***** ***** ***** ***** Immediate impact is marginal. Affects few or no users. ***** ***** ***** ***** ***** An example of an ***** System Error might include: ***** An example of a ***** System Error might include: *****An example of a ***** System Error might include:
Appears in 2 contracts
Sources: Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.), Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.)