System Error. An error in the Tyler Software that is either a generated error (e.g., error screen) by the Tyler Software or lack of response (slow or stuck), or failure of a function as stated in the Orion user guides (also referred to as “issues” or “bugs”). Note: A Client Error Incident is not covered.
Appears in 1 contract
Sources: Software as a Service Agreement
System Error. An error in the Tyler Software that is either a generated error (e.g., error screen) by the Tyler Software or lack of response (slow or stuck), or failure of a function as stated in the Orion user guides iasWorld User Guide (also referred to as “issues” or “bugs”). Note: A Client Error Incident is not covered.
Appears in 1 contract
Sources: Software as a Service Agreement
System Error. An error in the Tyler Software that is either a generated error (e.g., error screen) by the Tyler Software or lack of response (slow or stuck), or failure of a function as stated in the Orion iasWorld user guides (also referred to as “issues” or “bugs”). Note: A Client Error Incident is not covered.
Appears in 1 contract
Sources: Software as a Service Agreement