System Functionality. The system shall offer local and long distance, station to station Collect and/or Pre-Paid telephone calls that are processed via an automated operator. 1. offer a programmable time limit restriction on calls with a notification of cut-off. A call will be completely terminated when the caller hangs up, or when the systems time limit parameter has been reached. The DOC call limit is fifteen (15) minutes and the DJJ call limit is ten (10) minutes, however, the DOC/DJJ may change their respective limits upon notification to the Contractor. 2. assign a permanent ID number to each inmate to allow system access and use. Upon DOC/DJJ request, DOC/DJJ inmate ID#’s may be changed. 3. include remote cut-off switches at each installation site to allow the system to be disengaged by the DOC/DJJ. The Contractor will provide and install cut-off switches. 4. be capable of providing a maximum of 15 call list numbers to each inmate. The system will be automated to allow for the inmate to be responsible for programming, maintaining, and updating the system with approved numbers. All updates will be made the same day the and add/change/delete is entered. 5. brand each call with the name of the facility and the name of the inmate placing the call. 6. deny all incoming calls. 7. detect and prevent or flag a call to be transferred to a third party within the limits of current technology. 8. terminate a call completely when the caller hangs up, the called party hangs up, or when the system’s time limit parameter is reached. The inmate will be required to go through the operator or voice activator to initiate another call. Upon termination of a call, the inmate will be required to initiate another call by dialing the entire dial command sequence via the automated operator. 9. offer each institution the capability of remotely monitoring any calls on any lines using equipment provided and installed by the Contractor. The DOC/DJJ Central Office should have the capability of remotely monitoring any calls on any lines in any DOC institution using equipment provided and installed by the Contractor. The monitoring system will incorporate a Gang Management component that will include but is not limited to: identification and tracking of gang member calls and their call patterns, reporting capabilities identifying all calls made by gang members and indicating gang affiliation by facility, and identify phone numbers gang members call and report whether other inmates are calling the same numbers. 10. offer the capability of remotely monitoring and automatically recording all calls made from the inmate telephone system, and the capability to track and retrieve recorded conversations via inmate ID number, destination number, time of call, point of origin, duration of call or statistical sampling. The system will offer the ability to query based on specific words and/or phrases. This feature is to be available at each DOC/DJJ site designated by the DOC/DJJ. The system will allow for storage of recorded conversations for a period of four years. The system shall automatically delete any recordings that meet or exceed the four-year storage requirement with exception of those selected for longer storage as described for investigative purposes. The process of storing a recording for “investigative purposes” will take place without the intervention of the Contractor. Any recordings retained for investigative purposes will be made available for the life of the Contract to the Purchasing Agency. Upon termination and/or expiration of the Contract, the Contractor will make the recordings available to the Purchasing Agency for copying purposes. The Contractor shall provide TDD units to facilities at no-charge based upon DOC/DJJ request. The TDD unit shall use Baudot Code (45.5) standard transmission. The transmission shall allow for recording using LazerVoice equipment. The TDD line shall be used only for TDD calls. The Contractor shall provide the software, which will allow these calls to be sent to a TDD printing device, where the recording can be decoded and printed. The Contractor shall provide the necessary supply of media to meet the required storage needs. The Contractor shall provide equipment at each institution to record and monitor system calls. The DOC and DJJ Central Offices shall be capable of monitoring and recording any calls on any lines in the DOC/DJJ facility, respectively, using equipment provided and installed by the Contractor. The Contractor shall provide at minimum the following administrative workstations and recording and monitoring workstations: DOC Site # Work Stations DOC Site # Work Stations Appalachian 1 ▇▇▇▇▇ River Work 1 Augusta 1 Keen Mt 2 ▇▇▇▇▇▇▇▇▇▇▇ 1 Lawrenceville 2 ▇▇▇▇▇ 2 Lunenburg 2 Botetourt 2 ▇▇▇▇▇▇ 2 Brunswick 3 Mecklenburg 2 Brunswick Buckingham 2 Nottoway Work 1 ▇▇▇▇▇▇▇▇ 1 ▇▇▇▇▇▇▇ ▇▇▇▇▇ 1 Chatham 1 Pocahontas 1 Chesterfield 1 Powhatan 2 Coffeewood 2 Pulaski 2 Cold Springs 2 Red Onion 2 Cold Springs
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