Systems and Tools. Service Provider is required to provide any tools (both hardware and software) necessary for the execution of the Services. Service Provider shall maintain tools to meet performance standards, processes and policies requirements, to maximize efficiency, and to minimize outages, as necessary. Customers may request, through the Request Management process, that the Service Provider use the Customer’s tools to provide the Services. These Customer Requests will be priced at time of request based on the criteria defined in Exhibit 4, Pricing. Service Provider shall use the systems and tools provided by the MSI in delivering Services.
Appears in 2 contracts
Sources: Master Services Agreement, Managed Security Services Agreement