Common use of Systems Maintenance Clause in Contracts

Systems Maintenance. 4.1 Interactive may require maintenance windows to perform routine system maintenance in accordance with Interactive’s Change Management policy. 4.2 Subject to item 4.3, Interactive will apply software updates for in scope hardware and software determined by Interactive to be critical as they are made available to Interactive by the vendor during maintenance windows agreed with the Customer. 4.3 Interactive is not liable for any risk associated with a patch or the vulnerabilities the patch intends to fix if the Customer and Interactive have not agreed to a patch window within 30 days of Interactive notifying the Customer about the patch. The Customer shall provide personnel for testing during the patch window as required to test the environment (including applications) after the patch is deployed. Interactive only applies patches made available by vendors and Interactive cannot guarantee the patches will address vulnerabilities or be free from defects.

Systems Maintenance. 4.1 Interactive may require maintenance windows to perform routine system maintenance in accordance with Interactive’s Change Management policy. 4.2 Subject to item clause 4.3, Interactive will apply software updates for in scope hardware and software determined by Interactive to be critical as they are made available to Interactive by the vendor during maintenance windows agreed with the Customer. 4.3 Interactive is not liable for any risk associated with a patch or the vulnerabilities the patch intends to fix if the Customer and Interactive have not agreed to a patch window within 30 days of Interactive notifying the Customer about the patch. The Customer shall provide personnel for testing during the patch window as required to test the environment (including applications) after the patch is deployed. Interactive only applies patches made available by vendors and Interactive cannot guarantee the patches will address vulnerabilities or be free from defects.