Common use of Systems Operations Clause in Contracts

Systems Operations. WizCom shall perform the systems processing operations functions as necessary to operate the Systems in accordance with the terms and conditions of the Agreement. Such functions shall include: a. Provide the availability of, monitor, and process on-line and batch Applications, including scheduled, unscheduled and on-request Applications development/maintenance functions as well as Avis end-user initiated processing. b. Provide support for test and production environments including Applications program testing submitted by the Applications development/maintenance personnel of WizCom. c. Provide a secure computer room operations environment. d. Provide appropriate information system tools (e.g., report generation) to assist Avis in accessing Avis Data. e. Maintain networking software. WizCom shall use such networking software as is reasonably necessary to meet Avis's business requirements. f. Operate the Systems and, subject to the other provisions of this Agreement, Avis Software, as designated from time to time by Avis. g. Schedule routine systems maintenance (currently approximately two to six hours monthly) to accomplish such tasks as security table implementation and/or hardware or software changes. (1) WizCom shall publish, at least three months in advance, a schedule of scheduled system outages. Routine systems maintenance shall be scheduled for and performed on an alternating basis every two weeks during the following time periods: (i) commencing at 12:00 a.m. for a period of two to three hours, or (ii) commencing at 3:00 a.m. for a period of two to three hours on Sunday (Eastern Standard Time). WizCom may deviate from this schedule with Avis's prior approval. (2) Additionally, WizCom shall give Avis notice as soon as practicable, and where possible not less than 24 hours in advance, of system outages that WizCom determines must occur outside of the time frames described in item (1) which outages shall, to the extent within WizCom's reasonable control, be scheduled during hours that minimize disruption to Avis's business. (3) No more than twice per year, WizCom may plan a system outage of 24 hours duration to perform required maintenance, backup and upgrade activities. WizCom shall schedule such 24-hour outages at least two months in advance, which schedule shall be set as mutually agreed by the Parties. WizCom may deviate from such schedule with Avis's approval. h. Complete processing schedules in the appropriate sequence so that jobs do not run until prior job dependencies have been successfully completed. i. Subject to the capacity of resources at the Data Center and Avis's payment of any charges therefore as provided in Schedule C, process all special request activities consistent with equal treatment of the customers, including ad hoc reporting, within time frames mutually agreed upon by the Parties. j. Provide access to, and software compatibility with, external systems (for example, credit card processing and airline interfaces) necessary for the Services as such access and compatibility exist in the Systems as of the Effective Date. All additional functions required by Avis will be Projects, which will be subject to the provisions of Article 5 and the charges for Projects set forth in Section IV of Schedule C. k. Provide on-line access capability to query status of production jobs for Avis. l. Use commercially reasonable efforts to enhance the automated processing capabilities and efficiencies through computer system tuning and other run time improvements. Perform regular monitoring of utilization needs and efficiencies of the Systems and Avis Software. Report on tuning initiatives and activities as reasonably requested by Avis. m. Subject to the terms and conditions of the Avis Third Party Software license agreements, WizCom will operate the Software and coordinate maintenance and support for Avis Third Party Software with the third party vendors thereof. n. Employ a quality improvement process to identify efficiencies. Analyze jobs for excessive use of computer resources. Give appropriate consideration to rewriting code and other performance enhancing activities based upon a cost-benefit analysis. o. Subject to the capacity of resources at the Data Center, provide Avis alternate automated processing capability at the Data Center to minimize the duration of unscheduled System outages, if feasible and practicle.