Systemseven Private WAN. All Private WAN services are assigned a Dedicated Business Account Manager, responsible for the resolution of account and service issues. Systemseven's Dedicated Business Account Management team is guaranteed to provide a response time of one business day for modifications to Customer's service's configuration, and a four (4) hour response time for Private WAN related outages following phone notification. A Private WAN related outage is defined as the unavailability of one or more of the Private WAN connections due to a failure or malfunction of Systemseven's Network. Credits for Private WAN service outages will be prorated based on the time between initial outage notification and restoration of Private WAN service.
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