Common use of Target Resolution Times Clause in Contracts

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 20 OUTLETS PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 20 OUTLETS PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS DIGITAL MENU PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS TIER 3 PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS PLA (PRICE FIXED FOR 1 YEAR).

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS DIGITAL MENU PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS TIER 2 PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS TIER 3 PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 10 OUTLETS PLA (PRICE FIXED FOR 1 YEAR)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS TIER 2 PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 10 OUTLETS PLA (PRICE FIXED FOR 1 YEAR3 YEARS)

Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. NON-INTEGRATED ORDERING UP TO 5 OUTLETS DIGITAL MENU PLA (PRICE FIXED FOR 1 YEAR3 YEARS)