Common use of Target Resolution Times Clause in Contracts

Target Resolution Times. NetSuite will use the following timeframes as targets for resolution of these issues. Incident Priority Target Resolution for Fix S1 - Blocking 24 to 48 hours after NetSuite determines that the issue requires a change in the Localized Product. S2 – Urgent, No Workaround 60 days after NetSuite determines that the issue requires a change in the Localized Product. S3 – Important, Available 90 days after NetSuite determines that the issue requires a change in the Localized Product. S4 – Nuisance Timeframe is determined from Customer input and will most likely be greater then 90 days. S5 – Minor Timeframe is determined from customer input and will most likely be greater then 90 days. For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above.

Target Resolution Times. NetSuite KK will use the following timeframes as targets for resolution of these issues. Incident Priority Target Resolution for Fix S1 - – Blocking 24 to 48 hours after NetSuite NETSUITE determines that the issue requires a change in the Localized Product. S2 – Urgent, No Workaround 60 days after NetSuite NETSUITE determines that the issue requires a change in the Localized Product. S3 – Important, Available 90 days after NetSuite NETSUITE determines that the issue requires a change in the Localized Product. S4 – Nuisance Timeframe is determined from Customer input and will most likely be greater then than 90 days. S5 – Minor Timeframe is determined from customer input and will most moist likely be greater then than 90 days. For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above.