Team Allocation. i. Shanda Online shall provide at least 180 telephone lines, at least 100 seats and at least 450 full-time customer service persons. ii. Two customer service directors and one quality control person shall be appointed for twenty customer service persons; iii. All service persons have passed the position qualification authentication.
Appears in 2 contracts
Sources: Operating Cooperation Agreement (Shanda Games LTD), Cooperation Agreement (Shanda Games LTD)