TEAM PROGRAM. 4.1 Unless otherwise agreed in writing your TLS entitles you to the following during the Support Period: (a) 24x7x365 telephone and/or email support (b) Training to your staff on your Product at a discounted rate including training on major software releases by Coda Octopus during the Support Period. (c) Loan systems where your product is out for repair (and where one is available in our demonstration equipment pool). This is subject to paying the shipping and insurance costs associated with such loan and signing our loan agreement in force from time to time. (d) Access to Online Video Tutorials through our Virtual Training Rooming. (e) Annual Statement of Usage of your Support Account. 4.2 Any other benefits we may introduce for TEAM members during the Support Period.
Appears in 2 contracts
Sources: Through Life Support Agreement, Through Life Support Agreement