Common use of TECHNICAL AND OPERATIONAL MATTERS Clause in Contracts

TECHNICAL AND OPERATIONAL MATTERS. 2.1 Each party shall have English-speaking technical support staff on duty 24 hours a day, 7 days a week. 2.2 Company shall adhere to all reasonable security and other procedures contained in this Agreement, the ITXC documentation or any materials otherwise provided by ITXC. ITXC shall notify Company of any changes to the ITXC documentation, and Company shall have 30 days after receipt of such notice to comply with the changes to the ITXC Documentation or sooner, if ITXC reasonably determines that the security of ▇▇▇▇.▇▇▇(SM) is at risk. ITXC may immediately suspend Services if Company fails to comply with the procedures set forth in Section 2 or in the Services Addendum. 2.3 If, by mutual agreement of the Parties, ITXC dispatches an agent (or agents) to a particular location to assist Company in the deployment of the Services, which assistance may include, but need not be limited to, technical support, and upon such agent's (or agents') arrival at such location, the agent (or agents') cannot provide the assistance for any reason other than a failure to perform by ITXC, including, but in no way limited to, Company's failure to provide bandwidth, utilities, additional equipment, or facilities in operable condition, then Company will pay ITXC an assistance fee (the "Assistance Fee") of $1,000 per agent per day that such agent remains at the location and cannot provide the assistance. If an Assistance Fee is warranted, it will be assessed, at ITXC's option, in one of two ways; (a) by ITXC adding it to any amount due to ITXC from Company, or (b) by ITXC deducting it from any amount due to Company from ITXC.

TECHNICAL AND OPERATIONAL MATTERS. 2.1 Each party shall have English-speaking technical support staff on duty 24 hours a day, 7 days a week. 2.2 Company shall adhere to all reasonable security and other procedures contained in this Agreement, the ITXC documentation or any materials otherwise provided by ITXC. ITXC shall notify Company of any changes to the ITXC documentation, and Company shall have 30 days after receipt of such notice to comply with the changes to the ITXC Documentation or sooner, if ITXC reasonably determines that the security of ▇▇▇▇.▇▇▇(SMITXC.net(SM) is at risk. ITXC may immediately suspend Services if Company ▇▇▇▇▇▇▇ fails to comply with the procedures set forth in Section 2 or in the Services Addendum. 2.3 If, by mutual agreement of the Parties, ITXC dispatches an agent (or agents) to a particular location to assist Company in the deployment of the Services, which assistance may include, but need not be limited to, technical support, and upon such agent's (or agents') arrival at such location, the agent (or agents') cannot provide the assistance for any reason other than a failure to perform by ITXC, including, but in no way limited to, Company's failure to provide bandwidth, utilities, additional equipment, or facilities in operable condition, then Company will pay ITXC an assistance fee (the "Assistance Fee") of $1,000 per agent per day that such agent remains at the location and cannot provide the assistance. If an Assistance Fee is warranted, it will be assessed, at ITXC's option, in one of two ways; (a) by ITXC adding it to any amount due to ITXC from Company, or (b) by ITXC deducting it from any amount due to Company from ITXC.