Technical Call Centre. GS1 shall maintain a support centre the “▇▇▇▇▇▇▇.▇▇ Technical Call Centre”, which will receive and log Issues (defined below) reported by DP. GS1 will provide DP (and 1WorldSync, when escalation is necessary) with an Issue tracking number to refer to when making follow-up inquiries (example Service Request#).
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Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Technical Call Centre. GS1 shall maintain a support centre the “▇▇▇▇▇▇▇.▇▇ Enriched Data Platform - Powered by Trusted Source and 1 World Sync Technical Call Centre”, which will receive and log Issues (defined below) reported by DP. GS1 will provide DP (and 1WorldSync, when escalation is necessary) with an Issue tracking number to refer to when making follow-up inquiries (example Service Request#).
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