Common use of Technical Contacts Clause in Contracts

Technical Contacts. 9.1 The Client’s Technical Contacts must be proficient in the operation of the Licensed Software such that the Technical Contact shall be able to accurately and clearly describe the matter requiring Support Services in order to help Supplier resolve system issues and analysing and resolving Service Requests. 9.2 When submitting a Service Request, the Client’s Technical Contact must have a baseline understanding of the problem being encountered and an ability to reproduce the problem in order to assist Supplier in diagnosing and triaging the problem. To avoid interruptions in Support Services, the Client must notify Supplier Support whenever Technical Contact responsibilities are transferred to another individual. 9.3 Unless otherwise agreed, the client may designate one (1) primary and one (1) backup individual (Technical Contact) per Licence Set, to serve as liaisons with Supplier. 9.4 The Client’s primary technical contact shall be responsible for: (a) overseeing the client’s service request activity, and (b) developing and deploying troubleshooting processes within the Client’s organisation. 9.5 The backup technical contacts shall be responsible for resolving user issues. The client may be charged an Additional Charge to designate additional technical contacts, which the Client shall be liable to pay to the Supplier on demand. 9.6 Supplier may review service requests logged by the Client’s technical contacts, and may recommend specific training to help avoid Service Requests that would be prevented by such training.

Technical Contacts. 9.1 8.1 The Client’s Technical Contacts must be proficient in the operation of the Licensed Software such that the Technical Contact shall be able to accurately and clearly describe the matter requiring Support Services in order to help Supplier resolve system issues and analysing and resolving Service Requests. 9.2 8.2 When submitting a Service Request, the Client’s Technical Contact must have a baseline understanding of the problem being encountered and an ability to reproduce the problem in order to assist Supplier in diagnosing and triaging the problem. To avoid interruptions in Support Services, the Client must notify Supplier Support whenever Technical Contact responsibilities are transferred to another individual. 9.3 8.3 Unless otherwise agreed, the client may designate one (1) primary and one (1) backup individual (Technical Contact) per Licence Set, to serve as liaisons with Supplier. 9.4 8.4 The Client’s primary technical contact shall be responsible for: (a) overseeing the client’s service request activity, and (b) developing and deploying troubleshooting processes within the Client’s organisation. 9.5 8.5 The backup technical contacts shall be responsible for resolving user issues. The client may be charged an Additional Charge to designate additional technical contacts, which the Client shall be liable to pay to the Supplier on demand. 9.6 8.6 Supplier may review service requests logged by the Client’s technical contacts, and may recommend specific training to help avoid Service Requests that would be prevented by such training.