Common use of Technical Responsibilities Clause in Contracts

Technical Responsibilities. a. Company’s customer support personnel will understand and be knowledgeable about problems that may arise during a Subscriber’s usage of the MSN Mobile Services and other MSN Services. b. Company’s customer support personnel will understand and be knowledgeable with respect to the functionality of wireless telephones and other devices from which Subscribers will be able to access the MSN Services. c. Company’s customer support personnel will understand and be knowledgeable about e-mail notification systems and the Internet to the degree that such understanding and knowledge is relevant to the resolution of incidents which may arise from a Subscriber’s use of the MSN Services. d. Company’s customer support personnel will understand and be knowledgeable about Company, partner, agency and intermediary network operations, and be capable of reasonably discerning that an incident is internal to those operations before identifying the incident for escalation to Microsoft.