Technical Services and Customer Support Sample Clauses

Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet customers. 7.1 Standard Service Customer Support Helpline PSI must staff an IXC Customer Support helpline with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers.
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Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Switched LAN Internet Access customers.
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Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet customers. 7.1 Standard Service Customer Support Helpline PSI must staff an IXC Customer Support helpline with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers. 7.1.1 Customer Support Helpline Response Time Calls to the PSI-provided IXC customer support hotline must be answered within * rings., 8am-8pm EST/EDT Monday through Friday. For similar response times off-hours, optional support may be available (at additional cost). 7.2 Customer Support Email Mailbox See Section 7.4. 7.3 Fault Isolation and Problem Resolution PSI is to perform fault isolation for problems related to the PSI provided service. Fault isolation may involve coordination among network operators and technicians, staff at the affected site, telecommunications carriers, and other vendors. Depending on the specific technologies used, the process may involve testing equipment, reconfiguring routers, or diagnosing communications link problems. PSI is responsible for diagnosing service problems and tracking repair progress. PSI is to use documented trouble resolution procedures as jointly developed and agreed upon by PSI and IXC.
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Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet customers. * Confidential material has been omitted and filed separately with the Securities and Exchange Commission 55 7.1 STANDARD SERVICE CUSTOMER SUPPORT HELPLINE PSI must staff an IXC Customer Support helpline with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers.
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Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Managed Intranet WAN customers. 7.1. STANDARD SERVICE CUSTOMER SUPPORT HELPLINE PSI must staff an IXC Customer Support line with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Managed Intranet WAN service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers. Attachments to Schedule 2.2 Page 29 of 41
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Related to Technical Services and Customer Support

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Services Party B will provide technical services and training to Party A, taking advantage of Party B’s advanced network, website and multimedia technologies to improve Party A’s system integration. Such technical services shall include: (a) administering, managing and maintaining Party A’s information application system and website system infrastructure; (b) providing system optimization plans and implementing optimization features; (c) assuring the security and reliability of the website application systems; (d) procuring, installing and supporting the relevant products produced by Party B, and providing training in the use of those products; (e) managing and maintaining all network and providing technologies to assure the reliability and efficiency thereof; (f) providing information technology services and assuring the reliable operation of the information infrastructure.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).