Common use of Technical Support and Training Clause in Contracts

Technical Support and Training. From time-to-time, and depending on Services that Company may use, System Managers or System Users may request Bank to provide technical support or additional training. This technical support or training may be provided via telephone or on-site. Assistance provided via telephone may include the use of tools that grant Bank employees access to Company’s hardware and software. Company agrees that any System Manager or System User who interacts with Bank has permission to receive technical support or training, which may include remote PC support, from a Bank employee or Designated Service Provider. Company is responsible and liable for the following: a. Ensuring that any System Manager or System User accessing Company’s computers have permission to do so; b. Making available the appropriate IT personnel to grant access and render updates that System Manager or System User cannot render; and, c. Confidentiality and the securing of Company’s data, software, and hardware. Company agrees that Bank is not responsible or liable for the following: d. Access by third parties, with or without Company’s authorization, to Company’s data, software, or hardware; and, e. Exploitations of security gaps, weakness, or flaws (whether known or unknown) that may exist in the equipment used to provide technical support or training. Bank is not responsible for bad memory, failure of hard drives, power supplies, motherboards, or any other hardware failures that may occur under normal use while machines are being remotely controlled. Bank is also not responsible for any data loss, although Bank will attempt to minimize the chance data loss will occur. Company agrees to require all System Managers and System Users to complete online banking security training courses offered in Bank’s learning center. Courses are designed to inform Company about digital security and policies and procedures to assist in protecting Company from fraud and data breaches. Additional information may be available from time-to-time in Service Documentation made available by Bank to Company.