Common use of Technical Support Contacts Clause in Contracts

Technical Support Contacts. Hyland will provide Alfresco Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills and relevant technical knowledge. User may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying ▇▇▇▇▇▇ in writing and giving ▇▇▇▇▇▇ five (5) business days to process the change. Technical Support Contacts will be the only interface to the ▇▇▇▇▇▇ customer support center. It is recommended that the Technical Support Contacts obtain the applicable Software certification by attending the required ▇▇▇▇▇▇ training courses. In an emergency, an Hyland customer support engineer will respond to an issue for an unauthorized contact on an exception basis subject to later verification and involvement of a named Technical Support Contact.

Technical Support Contacts. Hyland customer support will provide Alfresco Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills and relevant technical knowledge. User may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying ▇▇▇▇▇▇ Hyland in writing and giving ▇▇▇▇▇▇ Hyland five (5) business days to process the change. Technical Support Contacts will be the only interface to the ▇▇▇▇▇▇ Hyland customer support center. It is recommended that the Technical Support Contacts obtain the applicable Software certification by attending the required ▇▇▇▇▇▇ Hyland training courses. In an emergency, an Hyland customer support engineer will respond to an issue for an unauthorized contact on an exception basis subject to later verification and involvement of a named Technical Support Contact.

Technical Support Contacts. Hyland will provide Alfresco Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills and relevant technical knowledge. User may modify its designated Technical Support Contacts at any time during the term Term of a Subscription by notifying ▇▇▇▇▇▇ in writing and giving ▇▇▇▇▇▇ five (5) business days to process the change. Technical Support Contacts will be the only interface to the ▇▇▇▇▇▇ customer support center. It is recommended that the Technical Support Contacts obtain the applicable Software certification by attending the required ▇▇▇▇▇▇ training courses. In an emergency, an Hyland customer support engineer will respond to an issue for an unauthorized contact on an exception basis subject to later verification and involvement of a named Technical Support Contact.. 2.2