Technical Support Exclusions. AZCOMP provides support for ongoing problems such as but not limited to, problems phone hardware, the phone system, service outages, call flow issues, voicemail, call quality, etc. Major modifications to the system, such as but not limited to, CRM integration services, setup of 3rd Party API’s, advanced call flow routing, advanced analytics and reporting services, etc. will be consider a separate billable engagement.
Appears in 2 contracts
Sources: Voip Agreement, Voip Agreement