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Technical Support Problem Response Service Level
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Common use of Technical Support Problem Response Service Level Clause in Contracts

Technical Support Problem Response Service Level. Definition. "

Appears in 4 contracts

Sources: Master Agreement, Master Agreement, Master Agreement

Related Clauses

Service Level
Technical Support Services
Customer Responsibility
Compliance Support Services
Customer Support

Parent Clauses

Appendices
SaaS Hardware
Discovery of SaaS Software Errors
Additional Appendices
Problem Severity Level 4

Sub-Clauses

Definition
Service Level Standard
Performance Credit
Calculation
Example Calculation (Using Problem Severity Level

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