Common use of Technical Telephone Support Clause in Contracts

Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. Support provided under the DuVoice Software Support Agreement is remote support. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will advise DuVoice Reseller and End User employees in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this agreement. DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise DuVoice Reseller and End-User employees in the best way to program and configure the telephone switch system. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 ▇▇▇.▇▇▇▇▇▇▇.▇▇▇ rev. 11/3/04 This DuVoice Software Support Agreement Terms and Conditions (“Agreement”) is entered into as of the acceptance date by DuVoice between End User and DuVoice Corporation (DuVoice) with its principle business location at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇.

Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. Support provided under the DuVoice Software Support Agreement Warranty is a remote supportsupport service. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will be able to advise DuVoice a Reseller and End User employees employee in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this agreementWarranty. DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise DuVoice Reseller and End-User employees in the best way to program and configure the telephone switch systemSystem. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 ▇▇▇.▇▇▇▇▇▇▇.▇▇▇ rev. 11/3/04 This DuVoice Software Support Agreement Terms and Conditions (“Agreement”) Warranty is entered into as of the acceptance date by DuVoice between End User and DuVoice Corporation (DuVoice) with its principle business location at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇.

Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. Support provided under the DuVoice Software Support Agreement Extended Warranty is a remote supportsupport service. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will be able to advise DuVoice a Reseller and End User employees employee in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this agreement. DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise DuVoice Reseller and End-User employees in on the best way to program and configure the telephone switch systemSystem. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 ▇▇▇.▇▇▇▇▇▇▇.▇▇▇ rev. 11/3/04 This DuVoice Software Support Agreement Terms and Conditions Extended Warranty (“Agreement”) is entered into as of the acceptance date by DuVoice between End User or Reseller and DuVoice Corporation (DuVoice) with its principle business location at ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇.