Telephone Numbers and Addresses. In case of errors or questions regarding an Online Banking or Bill Payment Transaction, call 636-728- 3330 or toll free ▇▇▇-▇▇▇-▇▇▇▇, or write us at: ATTN: Online Support Dept., First Community Credit Union, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or use the “Contact Us” secure email form found within Online Banking. 1. We must hear from you at the telephone number(s), mailing address, or secure email listed above no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. We will need: a. Your name and account number b. A description of the error or the transfer in question and an explanation of why you believe it is an error or need more information; and c. The dollar amount of the suspected error and date on which it occurred. 2. If you verbally provide this information we may require that you send us your complaint or question in writing within 10 business days.
Appears in 1 contract
Sources: Online Banking Agreement
Telephone Numbers and Addresses. In case of errors or questions regarding an Online Banking or Bill Payment Transaction, call 636-728- 3330 or toll free ▇▇▇-▇▇▇-▇▇▇▇, or write us at: ATTN: Online Support eCommerce Dept., First Community Credit Union, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or use the “Contact Us” secure email form found within Online Banking.
1. We must hear from you at the telephone number(s), mailing address, or secure email listed above no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. We will need:
a. Your name and account number
b. A description of the error or the transfer in question and an explanation of why you believe it is an error or need more information; and
c. The dollar amount of the suspected error and date on which it occurred.
2. If you verbally provide this information we may require that you send us your complaint or question in writing within 10 business days.
Appears in 1 contract
Sources: Online Banking Agreement