Termination of these Terms of Business Clause Samples

Termination of these Terms of Business. You or We may terminate our authority to act on your behalf by providing at least 14 days’ notice in writing (or such other period which in our opinion is more commensurate with the circumstances). Termination is without prejudice to any transactions already initiated by you, which will be completed according to these Terms of Business unless We agree otherwise in writing. You will remain liable to pay for any transactions or adjustments effective prior to termination and We shall be entitled to retain any and all commission and/or fees payable in relation to insurance cover placed by Us prior to the date of written termination of Our authority to act on your behalf. We reserve the right to amend this document at any time. Any amendment will apply in respect of any service transaction entered into by Us after notice of the amendment is given, and may take effect either immediately or at such later date as the notice may specify. We will not take any responsibility unless instructions are in written form and not verbal. We do not consider instructions to arrange or change cover which are sent to Us by post, electronic mail or any written manner, to have been received until they reach the relevant personnel in Our offices. We do not consider instructions sent by text message to have been received until We have sent an acknowledgment to the specific message. We recognise the importance of service and set ourselves high standards. Should there be an occasion when We do not meet your expectations, We are equally committed to dealing with any complaint in a thorough and professional manner. In the event that you are unhappy with the service We have provided to you and you wish to make a complaint, you should first approach the person or the department who manages your business from Our end and informthem of the source of your problem or concern, as they may be best placed to assist you and solve your problem immediately. If your concern cannot be resolved immediately, We will take note and register your concern and resolve to refer back to you with feedback. All written complaints will be acknowledged in writing within five working days of receipt and you will be informed when to expect Our response to your complaint.