Common use of Territories Clause in Contracts

Territories. Consultants may hold Home Parties, sponsor new Teams and sell Pink Zebra products in U.S. Territories. APO / FPO LOCATIONS Consultants may sell to APO / FPO locations. Someone stationed on a foreign military base may become a Consultant. Sponsors and Consultants should be fully aware that products shipped to an APO/FPO address cannot be resold. The military also requires anyone operating a business on a military base to obtain their business license. The military's business license application is very clear regarding the restriction of product resale through an APO/FPO address. TIME ZONE Pink Zebra’s corporate office is in Houston, TX, and in the Central Time Zone. Office hours are operated based on the Central Time Zone. Ordering, month end or incentives are based on the ZebraNET, which operates on the Eastern Time Zone. ACCEPTING CREDIT CARD PAYMENTS FROM CUSTOMERS Gather ALL the information on the order form, including the name, credit card number, expiration date, and the security code on the back of the card. Pink Zebra accepts American Express, Discover, Visa, and MasterCard. When someone places the order online, Pink Zebra’s system will process the credit card. A Consultant may or may not choose to use his or her merchant account to process credit cards. DECLINED CREDIT CARDS Declined credit cards are the responsibility of the user and not Pink Zebra. A credit card processer must align with your financial institution and if not, the credit card processer may decline the charge and or add additional fees. Common declines are: Transaction Status: Declined. Authorization with the card issuer was successful but the transaction was declined due to an address or zip code mismatch with the address on file. Transaction Status: Declined. Card declined by issuer – Contact card issuer to determine reason. Where the Company must deal with the processor it may take up to 7 business days for any adjustment or refund. CHECKS Pink Zebra does NOT accept checks from customers or Consultants. When a Consultant takes a personal check from a customer, he or she needs to be sure the check has a phone number and to deposit the check immediately. The Consultant should make sure the check clears the bank before delivering the products. Consultants bear all risk of loss for any returned checks accepted from a customer. The tax rate for an order is generally based on the zip code of the shipping address. A Consultant should collect taxes based on the rate of the location to which the order is being sent, except for orders to be delivered to a Texas address. Sales tax for orders shipped to Texas will be charged at the current rate applicable for the Pink Zebra Home Office in Sugar Land, Texas. Additionally, certain states require collection of sales tax on shipping charges. These taxes will be assessed and collected on Pink Zebra orders in accordance with current laws. Mailing Address: Pink Zebra Home ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇ Customer Service Hours: Monday – Friday 8 am – 5 pm Central Standard Time Toll Free Telephone Number: ▇-▇▇▇-▇▇▇▇ ZEBRA (746-5932) Text Number: ▇▇▇-▇▇▇-▇▇▇▇ Fax Number: ▇▇▇-▇▇▇-▇▇▇▇ Services E-mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Suggestions: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Pink Zebra Public Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ CUSTOMER SERVICE SUPPORT • Customer Service is committed to handling all issues/inquiries received within 2 business days if not sooner. Please keep in mind that many times we also have to wait for additional information before we can complete the investigation and resolve all issues. • If Customer Service is not able to resolve these issues within the 2 business day timeframe, we will communicate via email or phone to ensure that the Consultant/Customer is kept informed. • Trouble Tickets will be resolved within 3 business days, providing all pertinent information is included upon receipt and are worked in the order they were received. If Customer Service has to request additional information to resolve the issue, the 3-day window does not apply. • An email will be sent to the Consultant advising him or her that their Trouble Ticket cannot be resolved until we receive additional information. The Consultant then needs to respond to the email with the requested information. Customer Service will make two attempts to obtain needed information from the Consultant via email. If Customer Service has not received the needed information after two weeks, the Trouble Ticket will be closed with comments stating that if the issue has not been resolved, a new Trouble Ticket needs to be opened and should include the requested information. • Items requiring immediate attention such as change of address, any shipping related issues, order cancellations, help closing a party, etc., should be handled with a phone call to Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ rather than submitting a Trouble Ticket. • Texting is available. This is a great way for those quick easy questions that are ideally 144 characters or less. Please include: ID and name. Note the texting system will not accept images and does not replace the current Trouble Ticket system used on ZebraNET.