Common use of The Agent will Clause in Contracts

The Agent will. 11.2.1 Maintain knowledge of regulatory expectations and standards relevant to its housing management responsibilities. 11.2.2 Provide housing management services to the standards set out in Schedule 3. 11.2.3 Provide the housing management services listed in Schedule 3. The summary provided in this clause identifies key responsibilities but is not an exhaustive list. The Agent may be required to provide such alternative or additional services as are required for the successful running and maintenance of the Property and/or the safety and comfort of Occupants. In such circumstances, the housing management services set out in this Contract may be extended or varied as agreed by the parties. Key responsibilities of the Agent include: a) Selection of Occupants and allocation of accommodation in line with the policy at Schedule 10 and with equalities legislation and good practice guidance; b) Letting units, signing up and advising on the Occupancy Agreement; c) Keeping such records of applications, allocations and refusals as are required by the Social Housing Regulator and local authority or other regulator or funder (including CORE forms or their replacement); d) Collecting all rents and service charges for services provided by the RP on behalf of the RP; e) In consultation with the RP setting service charges for services provided by the Agent and collecting those service charges; f) Keeping records of all payments made by Occupants and providing statements to them in an agreed format; g) Informing Occupants of changes to rent and service charges at least one month before date due; h) Advising Occupants on Housing Benefit (or equivalent) claims; i) Advising Occupants on compliance with their Occupancy Agreement, including antisocial behaviour, harassment, nuisance or damage, and taking any action required to enforce this; j) Providing and following a clear complaints procedure for the services carried out under this Contract and advising Occupants of complaints procedures relating to services provided by the RP and complaints procedures relating to the support service provided with the Property; k) Consulting with and reporting to Occupants on performance of and any changes to services carried out under this Contract, liaising with the RP on any co-ordinated consultation and reporting on RP services; l) Advising on and assisting Occupants with reporting, arranging access for or carrying out repairs as set out in clause 12 and Schedule 4 of this Contract;

The Agent will. 11.2.1 Maintain knowledge of regulatory expectations and standards relevant to its housing management responsibilities. 11.2.2 Provide housing management services to the standards set out in Schedule 3. 11.2.3 Provide the housing management services listed in Schedule 3. The summary provided in this clause identifies key responsibilities but is not an exhaustive list. The Agent may be required to provide such alternative or additional services as are required for the successful running and maintenance of the Property and/or the safety and comfort of Occupants. In such circumstances, the housing management services set out in this Contract may be extended or varied as agreed by the parties. Key responsibilities of the Agent include: a) Selection of Occupants and allocation of accommodation in line with the policy at Schedule 10 and with equalities legislation and good practice guidance; b) Letting units, signing up and advising on the Occupancy Agreement; c) Keeping such records of applications, allocations and refusals as are required by the Social Housing Regulator and local authority or other regulator or funder (including CORE forms or their replacement); d) Collecting all rents and service Setting the occupancy charges for services provided by the RP on behalf of Occupants and agreeing these charges with the RP, their consent not to be unreasonably withheld or delayed; e) In consultation with the RP setting service charges for services provided by the Agent and collecting those Agent; f) Collecting all occupancy charges including any service charges; fg) Keeping records of all payments made by Occupants and providing statements to them in an agreed format; gh) Informing Occupants of changes to rent and service occupancy charges at least one month before date due; hi) Advising Occupants on Housing Benefit (or equivalent) claimspayment of their occupancy charges; ij) Advising Occupants on compliance with their Occupancy Agreement, including antisocial behaviour, harassment, nuisance or damage, and taking any action required to enforce this; jk) Providing and following a clear complaints procedure for the services carried out under this Contract and advising Occupants of complaints procedures relating to services provided by the RP and complaints procedures relating to the support service provided with the PropertyRP; kl) Consulting with and reporting to Occupants on performance of and any changes to services carried out under this Contract, liaising with the RP on any co-ordinated consultation and reporting on RP services; lm) Advising on and assisting Occupants with reporting, arranging access for or carrying out repairs as set out in clause 12 13 and Schedule 4 of this Contract;