Things to Consider. Stakeholder Engagement When establishing requirements you should engage early with internal colleagues including procurement, finance and legal to draw on their knowledge and experience and gain their buy-in. Business Case Before procuring external support, a business case is usually required to demonstrate the need and to gain internal sign-off. It is the responsibility of the customer to ensure they have gone through the correct procedure for gaining internal sign-off. Neither the supplier nor CCS is responsible for checking this. Customer’s Statement of Requirement Before contacting Knowledgepool it is advisable to have your Statement of Requirement ready. This is an invaluable tool which will help you get the right result for your organisation and in turn Knowledgepool will have a much clearer understanding of your specific requirement and your needs will be met in an efficient manner. Purpose of the Statement of Requirement Create a contractual tool which forms an integral part of the call-off contract. Form part of a legally binding agreement for both parties. Inform the supplier about the services required and enable them to propose a solution. Facilitate effective contract management between you (the customer) and the supplier (Knowledgepool). Act as a reference in the case of any disputes between you and the supplier(s). Call-Off Contract You will need to review all of the highlighted sections in the call-off contract and populate all necessary sections. Liaising with Knowledgepool is advisable at this stage as both parties are required to sign the call-off contract. You may wish to seek your own legal advice when drafting the call-off contract. CCS is not permitted to provide any legal advice. You will be responsible for the transition of your services onto the framework. You will have your own direct relationship with the supplier and will be responsible for managing all day-to-day operational activities. Service Level Agreements If Service levels/credits are required, populate the table in Annex 1 of Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring). Service credits are not required in all contracts, but the higher the value, complexity or importance of the contract, the more likely that service credits will apply. Please refer to the call-off contract template on the website for full guidance. Pricing Knowledgepool charge a % management charge for the individual tiers. You can find the pricing by logging into the eSourcing portal. Full instructions can be found on the website on how to access the portal.
Appears in 2 contracts
Sources: Framework Agreement, Framework Agreement
Things to Consider. Stakeholder Engagement When establishing requirements you should engage early with internal colleagues including procurement, finance and legal to draw on their knowledge and experience and gain their buy-in. Business Case Before procuring external support, a business case is usually required to demonstrate the need and to gain internal sign-off. It is the responsibility of the customer to ensure they have gone through the correct procedure for gaining internal sign-off. Neither the supplier nor CCS is responsible for checking this. Customer’s Statement of Requirement Before contacting Knowledgepool it is advisable to have your Statement of Requirement ready. This is an invaluable tool which will help you get the right result for your organisation and in turn Knowledgepool will have a much clearer understanding of your specific requirement and your needs will be met in an efficient manner. Purpose of the Statement of Requirement — Create a contractual tool which forms an integral part of the call-off contract. — Form part of a legally binding agreement for both parties. — Inform the supplier about the services required and enable them to propose a solution. — Facilitate effective contract management between you (the customer) and the supplier (Knowledgepool). — Act as a reference in the case of any disputes between you and the supplier(s). Call-Off Contract You will need to review all of the highlighted sections in the call-off contract and populate all necessary sections. Liaising with Knowledgepool is advisable at this stage as both parties are required to sign the call-off contract. You may wish to seek your own legal advice when drafting the call-off contract. CCS is not permitted to provide any legal advice. You will be responsible for the transition of your services onto the framework. You will have your own direct relationship with the supplier and will be responsible for managing all day-to-day operational activities. Service Level Agreements If Service levels/credits are required, populate the table in Annex 1 of Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring). Service credits are not required in all contracts, but the higher the value, complexity or importance of the contract, the more likely that service credits will apply. Please refer to the call-off contract template on the website for full guidance. Pricing Knowledgepool charge a % management charge for the individual tiers. You can find the pricing by logging into the eSourcing portal. Full instructions can be found on the website on how to access the portal.
Appears in 1 contract
Sources: Framework Agreement