Common use of Third Party Complaints Clause in Contracts

Third Party Complaints. Complaints against the Consultant in connection with the Consultant’s performance of Services under this RFP shall be processed through the Highlands County Purchasing Department (“Purchasing Department”). It is the County’s intention that complaints will be addressed within five business days from receipt. The County will provide Consultant with written notice of a received complaint. Consultant shall provide a written response to the complaint to the Purchasing Department Manager within forty- eight (48) hours or as otherwise provided in the County’s notice. Consultant’s written response shall provide details of corrective action that has been or will be taken with respect to the complaint. Consultant’s failure to timely respond to the County’s notice or Consultant’s failure to properly resolve complaints within the time provided by the Purchasing Department Manager may result in cancellation of this Contract.